Support for Products Purchased Through Other Sales Channels

Support for Products Purchased Through Other Sales Channels

Overview:
We’re happy to support all users of our devices; however, if you purchased your product through a third-party sales channel (e.g., distributor, reseller, or retail partner), your first point of contact for technical support, returns, or warranty claims should be the original seller.

Why This Matters:
Your point of purchase is best equipped to:

  • Verify your order and warranty status

  • Provide initial troubleshooting and replacement options

  • Handle billing or return-related questions

What You Need To Do:

  1. Contact Your Original Seller

    • Check your order confirmation or invoice for contact details.

    • Explain the issue 

  2. If You Still Need Help
    If you are unable to resolve the issue with your original seller, please contact us directly with the following details:

    • Name of the company you purchased from

    • Date of purchase

    • Serial number or device IMEI (if applicable)

    • A brief summary of the issue and what support you have already attempted

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