Overview:
We’re happy to support all users of our devices; however, if you purchased your product through a third-party sales channel (e.g., distributor, reseller, or retail partner), your first point of contact for technical support, returns, or warranty claims should be the original seller.
Why This Matters:
Your point of purchase is best equipped to:
Verify your order and warranty status
Provide initial troubleshooting and replacement options
Handle billing or return-related questions
What You Need To Do:
Contact Your Original Seller
Check your order confirmation or invoice for contact details.
Explain the issue
If You Still Need Help
If you are unable to resolve the issue with your original seller, please contact us directly with the following details:
Name of the company you purchased from
Date of purchase
Serial number or device IMEI (if applicable)
A brief summary of the issue and what support you have already attempted